San FranciscoMarketing – Marketing /Full-time /On-siteAbout FinixFinix is building the global operating system for fintech, starting with payments. From startups to publicly traded companies, Finix processes tens of billions of dollars annually both in-store and online. Finix was founded in 2015 and is headquartered in San Francisco.To date Finix has raised over $200M, including a $75M Series C led by Acrew Capital and Lightspeed Venture Partners and backed by American Express Ventures, Bain Capital Ventures, Homebrew, Inspired Capital, Visa, and othersThe RoleWe're looking for a Senior Field & Community Manager to build engagement, brand loyalty, and trust among our customers, partners, and advocates online and in person. You'll manage our presence across social media and our community channels, and bring that community to life through executive dinners, meetups, conferences, and field marketing activations that deepen relationships with our most important customers.This role sits at the intersection of always-on community engagement and high-touch, in-person relationship building. You'll need to be comfortable with both a content calendar and a guest list.Your Team You'll report to the Head of Marketing and work closely with Sales and leadership on executive dinners and VIP customer events, with Creative & Design on event and campaign assets, and with Organic on turning customer stories into case studies and testimonials.What you'll do: Create, curate, and manage content that's relevant, engaging, and aligned with our brand voice across social and community channelsPlan and execute in-person and virtual events (executive dinners, meetups, conferences, and field marketing activations) owning logistics end-to-end: venue, guest lists, vendors, budget, and on-site executionCurate guest lists and manage invitations for executive dinners and VIP customer events, working closely with Sales and leadershipRepresent Finix at events to build relationships and visibilityRespond to comments, direct messages, and community queries in a timely, professional way, and foster a positive, inclusive communityIdentify and cultivate relationships with key customers, power users, and advocates who can fuel referrals, testimonials, and word-of-mouth growthDevelop and enforce community guidelines, and monitor conversations to manage PR-sensitive situationsMeasure event ROI and attendee feedback, and track community engagement metrics to identify opportunities for improvementGather customer feedback and community insights and report trends to Product and MarketingWhat you bring: 5+ years in community management, field marketing, or event marketing, ideally in B2BProven experience planning and executing in-person events end-to-end, from intimate executive dinners to larger activationsExceptional written and verbal communication skills, with high emotional intelligenceProficiency with social media management platforms, analytics dashboards, and basic design or video toolsComfort managing budgets, vendors, and multiple concurrent events without dropping detailsWhat would make us excited: Experience in fintech, payments, or at a hyper-growth B2B SaaS companyAn existing network within the payments or fintech industryExperience building a customer advocacy or referral program from scratchComfort presenting to and coordinating with senior executives and sales leadership$140,000 - $190,000 a yearIC4 or IC5 Onsite in San Francisco Finix is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other protected class.Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries at our headquarters in San Francisco, California. Individual pay is determined by work location, job related skills, experience, and relevant education or training.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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